Ocean Product Branch Manager

As a global client-centered logistics operator, Noatum Logistics provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 27 different countries, Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our client’s needs.

Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo.

Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.We are looking for an Ocean Branch Manager to lead our ocean operations team. In this role, you will be responsible for the end-to-end management of ocean import and export operations within an NVOCC environment. You will provide strategic direction, operational leadership, and regulatory oversight for all ocean freight services, including FCL, LCL, import, and export shipments. This position serves as the subject matter expert for ocean freight operations and is responsible for driving operational excellence, developing team performance, maintaining customer satisfaction, and ensuring compliance with industry regulations.

About the Role

We are looking for an Ocean Branch Manager to lead our ocean operations team. In this role, you will be responsible for the end-to-end management of ocean import and export operations within an NVOCC environment. You will provide strategic direction, operational leadership, and regulatory oversight for all ocean freight services, including FCL, LCL, import, and export shipments. This position serves as the subject matter expert for ocean freight operations and is responsible for driving operational excellence, developing team performance, maintaining customer satisfaction, and ensuring compliance with industry regulations.

Key Responsibilities

• Manage, oversee, and direct all ocean freight import and export activities to ensure operational efficiency and service excellence.
• Partner with Finance and Branch Leadership to review account profitability and recommend strategies to improve margins and operational performance.
• Review and manage month-end reports, P&L performance, Accounts Payable, and Accounts Receivable activities.
• Oversee shipment accounting functions, ensuring accurate revenue recognition, cost allocation, and timely financial reporting.
• Build and maintain strong relationships with customers, vendors, ocean carriers, and third-party service providers.
• Address and resolve customer inquiries and escalations to maintain high levels of customer satisfaction.
• Ensure compliance with customs regulations, trade laws, and all applicable import/export requirements.
• Establish and monitor KPIs for productivity, accuracy, quality, and customer service performance.
• Conduct performance reviews, provide coaching, and support employee development initiatives.
• Serve as the senior escalation point for key customers and internal stakeholders.
• Hire, train, coach, and develop employees while managing performance in accordance with company policies and procedures.

What We Are Looking For

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field, or equivalent combination of education and experience.
• Minimum 5 years of experience in international logistics, preferably with an international logistics provider.
• Minimum 2 years management experience in an International Freight Forwarding role.

• Hands-on experience with FCL, LCL, and co-loading operations.
• Proven ability to lead, develop, coach, and mentor successful teams.
• Strong understanding of ocean freight operations, customs compliance, and international logistics processes.
• Demonstrated ability to drive KPIs, operational performance, and employee engagement initiatives.
• Strong customer service, problem-solving, and relationship management skills.
• Exceptional communication skills, including verbal, written, and presentation abilities.
• Strong computer skills including Microsoft Excel, Word, PowerPoint, and Outlook.
• Preferred Qualifications
• Hazmat/Dangerous Goods experience.
• CargoWise experience.
• Experience working directly with ocean carriers and key industry partners.
• Strong understanding of cross-border logistics, trade compliance, and global supply chain dynamics.
• Strategic and analytical mindset with the ability to balance operational excellence and customer satisfaction.

Physical Requirements

Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.

The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and email for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, receiving ordinary information, and preparing or inspecting documents. Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers. While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp or feel, and operate a computer keyboard, mouse, and telephone keypad.

What We Offer

• Permanent Contract - Enjoy stability and long-term career opportunities.
• Flexible Benefits Plan - Choose what suits you best: Health, Dental, Vision, and 401(k) Plan with company match.
• Celebrate Your Birthday - Take a day off to make your special day even better.
• 11 Paid Holidays and 5 Floating Holidays.
• Flexible Work Schedules.
• Professional Growth - Access continuous learning and development opportunities to boost your career.
• Collaborative & International Environment - Work with diverse teams and be part of a global network.
• Corporate University - Benefit from ongoing training programs designed to keep you ahead.

At Noatum Logistics, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people's talents in all their diversity while eliminating any form of discrimination.

JOB #5538